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Exit Guide

How to Make an Insurance Related Complaint?

Given below are some methods to register your complaint. Pick one that suits your situation best.

Complain to the Insurance Ombudsman

Go to an insurance ombudsman if:

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    If the insurance company is unresponsive to your concerns

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    If it provides an unsatisfactory claim settlement

Contact details for some insurance ombudsman can be found here:

File a case against the insurance company in the court

File a case against the insurance company if:

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    Denies claim settlement

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    Does not respond to your claim intimation within 60 days

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    Does not abide by the settlement rules

Appeal to IRDAI

Write a grievance letter to IRDAI if all the above options fail.

You can register a complaint with the IRDAI in three ways:

By Calling Them

By Calling Them

Call on their toll free number:

155255 (or) 1800 4254 732.

By Sending an Email

By Sending an Email

Send an Email to [email protected]

Make sure to add the following details in your email:

    • Policy Number
    • Name of Insured
    • Date, Place, Cause of Accident
    • Mention the wrongful treatment from the Insurance Company
    • Name and Identity Proof of the Claimant

By Writing a Letter

By Writing a Letter

Address the letter to:

Consumer Affairs Department- Grievance Redressal Cell

Insurance Regulatory and Development Authority of India (IRDAI)

Sy.No.115/1

Financial District

Nanakramguda

Gachibowli

Hyderabad-500032

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    Use this sample letter

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    Or  you can download and fill this form

     

Pro tip:

You can track and monitor your complaint through IRDAI’s Integrated Grievance Management System here:

 

Points to Remember

Points to Remember

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    When you buy an insurance policy, you get some rights. If these are violated, you can file a complaint.

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    If you are unhappy with your insurance claim settlement, you can file a complaint

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    If you are forced to buy an insurance policy or additional riders with an insurance policy, you can complain

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    You can file a complaint with the insurance company, Insurance ombudsman, IRDAI and the court

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