SEBI (Security and Exchange Board of India)

What: For investors investing in stock market

Grievance about: Securities market

Who to complain to: Register on SCORES webiste and submit complaint

Documents required: To register on SCORES- ID proof, PAN Card, Address proof, mobile number, email id

Toll-free number: 18002667575, 1800227575

Fees: Free

IRDA (Insurance Regulatory and Development Authority)

What: For holders of Insurance policy for all Insurance-related issues.

Plans covered:

• Term life insurance plan
• Endowment policy
• Unit-linked insurance policy
• Retirement policy
• Money-back policy
• General insurance policies like health insurance, vehicle/motor insurance, property insurance, travel insurance

Grievance about: Unsatisfactory answers to queries, delay in sending reply, delay in settling insurance claims, rude/improper treatment, not issuing receipt after premium is paid, not correcting spelling errors in policy document

Who to complain to: Insurance Ombudsman

• For matters up to Rs. 20 lakh
• They are mostly retired government officials with a legal background
• Their decision is final.
• If you are unhappy with the decision of the Insurance Ombudsman, you can go to the state High Court.

Find your ombudsman here

Documents required:

• Written complaint/ application
• Copy of representation submitted to Insurance Company/Broker
• KYC documents (Aadhaar card, PANCard, Driving License, etc)
• Photograph, in case of online registration of complaint
• Letter from Insurance Company/Broker rejecting the representation
• Copy of Insurance Policy
• Any other supporting documents

Toll-free number: 155255

Fees: Nil

RBI (Reserve Bank of India)

What: For issues about banking and loans

Grievance about: Investments like FD, RD etc

Who to complain to:  Direct letter to RBI (offline or online) or Ombudsman of your residing area

Documents required: any supporting docs to substantiate complaint

Toll-free number: Fraudulent activity of bank – 14440, Headquater Delhi -011-2332 5225

Fees: Free

PFRDA (Pension Fund Regulatory and Development Authority)

What: For holders of pension policies

Grievance about: Pension related

Who to complain to:

• Write a letter to:

Grievance Redressal Officer (GRO), NPS Trust, 3rd floor, Chhatarpati Shivaji Bhawan, B-14/A, Qutab Institutional Area, New Delhi- 110016

OR

• Write an email to: _____________________

If the bank is not responsive, complain to the Ombudsman.

Documents required: any supporting docs to substantiate complaint

Toll-free number: 1800222080

Fees: Free

AMFI (Association for Mutual Funds in India)

What: For issues about investments and investment agencies

Grievance about: Mutual funds and securities market

Who to complain to: Register on SCORES website and submit complaint 

Documents required: Any doc that substantiate complaint

Toll-free number: 040-24210093, 040-24210383, 040-43346700

Fees: Free