How to file a complaint against a Banking Correspondent?

How to make a complaint against Banking Correspondent?

If you are not happy with the service provided by the banking correspondents or there has been serious error or failure in their operation, you can file a complaint against them.

In case of misconduct, directly go ahead with the complaint.

For this, you can follow these steps:

First, ask the correspondent why the error has occurred.

Complaint to the bank branch from where the banking correspondent is associated.

You can approach the branch manager with a letter addressing the complaint.

If not resolved at this level, you can take the complaint to the Zonal head of the bank

If your complaint is still unresolved, you can write to the Principal Nodal Officer of the Bank’s Head Office.

If even after this stage it is unresolved, you can complain to the District Consumer Forum.

Points to remember:

Here are some key takeaways from this section that you should remember.

Banking Correspondents are people who give advice on banking-related issues
They are available in areas where there is no physical bank branch
They are also called Bank Mitr
They help in making transactions like making a deposit, withdrawal, transfer, using an ATM, opening a bank a/c, submitting loan application, etc.
They can be found in NGOs, kirana/ medical/ ration shops, post office and cooperative societies
They can also be retired bank employees and retired teachers
Always check the authenticity of the Banking Correspondent. Contact only authorised ones.
If you are not happy with the service provided by the banking correspondent or there has been serious error or failure in their operation, you can file a complaint against them.

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