How to make an Investment Related Complaint?

You can register an investment related complaint using either of the following methods:

Registering a Complaint with SEBI

Register a complaint at the investor complaint cell of SEBI here.

Registering a Complaint with the RBI

OFFLINE

Fill out the complaint form here:

and submit it to a third party Ombudsman to resolve your issue.

ONLINE

Alternatively, you can follow these steps:

 

  • Click on “File a complaint”

 

  • Enter CAPTCHA for verification

 

  • Enter your full name and mobile number.

 

  • An OTP will be sent to your number. Enter the OTP and click on the submit button.

 

  • Enter your email address, and verify through OTP.

 

  • Fill-in personal information and details of your bank in the online form.

 

  • Answer the multiple-choice questions about your complaint on the website.

 

  • Enter details of the complaint.

 

  • Upload relevant and supporting documents

 

  • Click on review and submit

 

  • Verify that you have filled-in the correct details on the “Summary” page

 

  • After verifying, click on submit.

By using the CPGRAMS portal

  • CPGRAMS is a portal where you can file your complaints relating to all financial matters.

 

  • Access the portal here: 

 

  • You need not identify which authority (RBI, SEBI, PFRDA, AMFI, etc) to make the complaint to. Your complaint will automatically be sent to the correct authority.

 

  • You will get a resolution to your grievance within 30 days.

 

  • If you are dissatisfied with the resolution, you can file an appeal on the same portal.

By Writing an Email 

Send an email to [email protected] with all the details of your grievance.

By Writing a Complaint Letter

Write down all the details of your complaint in a letter. Find a format of the letter that you can use here

Send the letter to:

Centralised Receipt and Processing Centre,

Reserve Bank of India,

4th floor,

Sector-17,

Chandigarh – 160017

By Calling the helpline number

You can call on the toll free number 14448 to register your complaint

Pro tip:

You can track the status of your complaint on the RBI website here.

Points to remember:

Points to remember:

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    You get some rights when you invest your money. If the investment company or the bank violates these rights, you can file a complaint.

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    Complain to the RBI if your investments are in the form of Fixed Deposits, Recurring Deposits, etc

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    Complain to the SEBI if your investments are in the form of securities, bonds, stocks, shares, etc

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