Follow up through these steps:

What to do if even after giving the complaint letter the insurance company does not address your issue?

Contact details for some Insurance Ombudsmen can be found in this link. Find one in your area. If your issue is not resolved at the Ombudsman stage, you can contact the IRDAI.

• Call on their toll free number: 155255 (or) 1800 4254 732

• Register complaint on CPGRAMS portal

1. Sign up on CPGRAM portal as a new user.

b. You will receive a link on your email.

c. Open the link and you will be redirected to your account.

d. Lodge a complaint related to Insurance and track the status of action taken on complaint via this portal.

• Send an email to [email protected] . In the email, include: 

• Policy Number

• Name of Insured

• Details of the claim (Date of death, place, etc)

• Mention what your issue with the Insurance Company is

• Name and Identity Proof of the person making the claim

• Scanned copy of the filled Complaint Registration form.
  

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  2. Instead of an email, you can send a grievance letter with the same information to the General Manager of IRDAI. Send it to this address:

Along with the letter, fill and send complaint registration form.

You can track your complaint through IRDAI’s Integrated Grievance Management System

If all the above options fail to solve your issue, there is one more option you can use.