How to complain if AEPS fraud is conducted

In case you fall prey to an AEPS fraud, follow the steps given below for the best chances of retrieving your money

Step 1:

Write a letter to the Bank Branch Manager using the following format-

The Branch Manager

*Bank Name*

*Branch Name*

Date _ _ _

Subject: Application for Refund on Failed AEPS transaction

Dear Sir/ Ma’am, I hold a bank account in your bank branch.

My Account Number is _________________.

On ________ date, I tried to withdraw rupees_____(amount) through _______(AEPS Centre name)_________ AEPS Centre with my Aadhaar Number and Fingerprint.

The transaction failed due to a technical problem, but the money was debited from my account. The AEPS agent refused to give me the amount that was debited and has asked me to report the incident to get a refund.

I am enclosing the details of the transaction to this letter:

My Account Number: _____________________

AEPS Agent ID: ______________________

AEPS Centre Location: _________________

Amount Debited from my Account: ______________

I request you to kindly refund the amount that was debited from my account. Thank you.

Yours sincerely,

Signature ______________

Name: _________________

Address:________________

Mobile Number: ______________

Step 2:

Submit this letter at your bank branch under “Register a complaint.” Get a receipt from the bank as confirmation that you have submitted the complaint. You should have an answer within 5-8 working days.

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