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Situations where awareness of insurance grievances can help you – Activity

Let us learn by example from this life like situation to understand how Consumer Protection Act can help us

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Consumer Protection and Grievance Redressal

Select the option you think you would choose if you were in a similar situation

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Question 1/1

Kalyani has to renew her health insurance policy. She generally pays around Rs. 2500 per year for it. This year, her insurance company is asking her to pay Rs. 4800 for the yearly renewal. The company is not telling her the reason for this increase. It is threatening her that her policy will become useless if she doesn’t renew it soon. Which option should she avoid choosing?

She should pay Rs. 4800 as soon as possible to avoid her policy becoming useless.

She should approach the manager of the insurance company and ask for an explanation

She should approach the insurance ombudsman if the manager does not give a satisfactory solution to her problem

She has a right to know all the information about her policy. So, the insurance company has to give her all the information. If they don’t, she should first approach the manager, then the ombudsman. If she is not happy with the solution from both, she should file a complaint in the court.

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Learn from Kalyani’s story to make informed decision if you are being coerced and stand for your rights as an empowered citizen

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Investments Related Grievances

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