Right to be Informed

You have the right to know the complete details of a product before buying it.

Eg. You have the right to know all Terms and Conditions of the policy document and the process of claim settlement before buying an Insurance policy

Right to Choose

You have the right to access multiple products to choose from. You cannot be stopped from reading about/ viewing/ considering other products.

Eg. A bank employee or agent cannot force you to buy a particular Insurance policy or investment product.

Right to be heard

You have the right to express your dissatisfaction with a product/ service and file a complaint.

Eg. If you are treated badly at any financial institution, you can raise a complaint.

Right to seek redressal

You have the right to seek redressal or solution/ relief to your problem regarding the product/service. You can apply for redressal at the appropriate authority.

Right to consumer education

You have the right to know about all your rights as a consumer.

All financial institutions have to give you information about how to complain, who to complain to, etc.