1. Right to Fair Treatment

Every customer must be treated equally and with dignity, despite their age, gender, religion, physical ability, caste or economic status.

But, this does not mean banks cannot offer differently-priced products to different groups, like cheaper insurance schemes from the government.

2. Right to Transparency, Honest and Fair Dealing

You have the right to know and understand the information on banking documents and agreements in a simple language.

3. Right to Suitability

You must be offered a product that best suits you based on eligibility and benefits and not what the seller will get a commission on.

4. Right to Privacy

Banks must protect your personal and banking information. They must not give it to unauthorized persons.

You have a right to own your personal banking information. What you do with your bank account is your personal choice.

5. Right to Grievance Redressal and Compensation

You can ask for a solution against unfair treatment or dishonest dealings from a bank and any third parties like insurance providers.