What to do if your moneylender is using unlawful means to recover money?

If your moneylender uses unlawful means for recovery, do the following:

File a police complaint against the recovery agent and moneylender.

If the police refuse to file a complaint then approach the District Magistrate.

You can file a civil injunction suit in the court which will give you some time to make financial arrangements to repay the loan. The moneylender will not be allowed to visit your home or workplace to recover money.

File a complaint with the RBI.

Read how to do that here:

Make a complaint to the complaint department of the bank about the bank using unlawful means for recovery. But, the bank can take 25 to 30 days to reply.

If the bank does not respond, make a complaint to the Banking Ombudsman. They are senior authorities who give legally binding decisions.

You have some rights as the customer of a bank. If these rights are violated, you can make a complaint about it
Bank employees not treating you well, not giving you complete information about the bank services, discriminating you based on gender/caste, charging different interest rate – are all grievance that you can complain against
You can file a complaint about bank-related grievances with the bank manager, the RBI Ombudsman and by using the Integrated Ombudsman scheme
You can complain to the RBI only if there is a deficiency of service
If you lose your ATM card, immediately block your card by calling the customer care, going to the bank or through mobile banking
If money is withdrawn by someone else without your notice, you can get your money back informing the bank immediately about it
A moneylender cannot forcefully extract money from you

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