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Exit Guide

ATM Security Measures

Do’s and Don’ts of ATM/Debit Cards

Dos

 Don’ts
Always keep your card safe and never share the ATM PIN or CVV code on the back of the card with anyone Do not use an ATM PIN for your card that anyone else would be able to guess, for example, a PIN such as 1234 or your birthdate
Always remember your ATM pin; do not write it anywhere. Don’t lend the card to anyone
Always keep the microchip and the magnetic strip on the back of the card clean. Your debit card will not work if there are any scratches on its surface. The best way to ensure the card is safe is always to keep it in a wallet. Never provide your debit card details to harmful or duplicitous websites. Ensure that the Payment Gateway is Verified by shopping on trusted online websites. Also, check the reviews of the website. Other customers will have commented on their experiences.
It is easy to lose track of how much you spend with a debit card. It would help if you used it to make more significant payments.

Refer to our Guide on Financial Planning to learn how to manage and save money.

What can you do if your ATM card has been duplicated?

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    If you lose your debit card, you will need to log into your net banking account and cancel the card.

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    You can order another debit card to your home address after cancelling the card you have misplaced.

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    Call the 24/7 helpline number of your bank to let them know about the card loss and take assistance for card cancellation.

Quick tip

The bank’s toll-free number is the best way to communicate with the bank. Open the browser, and type in “bank’s name toll-free customer care number”. For example, SBI toll-free customer care number

What can you do if money was taken from your account without your notice?

Oh no!

In case your debit card gets stolen, or there are transactions taking place which you have not made, report it to the bank immediately. The report should be made as soon as you notice the loss.

Banks have toll free numbers that operate 24/7.

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    Search for the bank’s toll-free number or helpline number on your web browser by typing in “(bank’s name) toll-free helpline number”. For example, “Dena Bank Toll-Free Helpline Number.”

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    Lodge your complaint with the bank.

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    According to RBI regulations, all banks must have ATMs with updated security systems as of December 2019. Whichever bank’s ATM was used by the fraudster will refund the amount that was withdrawn in full as a penalty for not following the regulation.

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    Banks will do the needful to make sure the money is refunded to your account within 14 days and that the account is secure again.

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    In case banks do not respond: Contact a Nodal Agency of Cyber Crime Cell/Economic Offences Wing in your state. The contact information can be found on this link.

Points to remember:

Points to remember:

Here are some key takeaways from this section that you should remember.

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    Don’t use ATMs in crowded places

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    Don’t use an ATM pin for your card that anyone else would be able to guess, for example, a PIN such as 1234, or your birthdate

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    Don’t lend your card to anyone

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